Goki Release Notes
Cannot See PIN in Reservation
In this article, you will learn what to do when a guest's PIN is missing from their reservation.
Where Do I Find the PIN?
You can find the reservation PIN by searching for a reservation or by opening the guest profile. (Menu >> Search).
What if I Don't See PIN Code?
If you cannot see any pin code given to a reservation that means:
- The guest was not assigned the correct room.
- Or the room assigned is not connected to PMS.
How Do I Fix This?
You can check PMS connection by going to Settings >> Marketplace
To check if room is mapped correctly do 'Lock Diagnosis' (Instructions).
Congratulations, you have learned what to do when a Guest's PIN is missing from their reservation.