• This feature is available to trial and approved accounts only.

  • This feature is available for team members with accounting permissions only.

1. Subscription

When you sign-up and your Goki account has been approved, your 24-month subscription plan will commence. Depending on your subscription, your invoice will either include SaaS only or SaaS and hardware payments.

Once the Subscription is created for the plan that you have selected, the system will automatically generate an invoice on the 1st of every month. This will be emailed to the account holder and the payment is due on the 30th day of the month.

You can access and pay your subscription within your Goki Dashboard under Accounting Overview or via the link in the email.


Failure or late payment will result in the deactivation of your account.

2. Invoices

Invoices can be created for any kind of purchase you might undertake. Please note that you will only be able to access the invoice section after the first invoice was issued.

Payment Terms & Conditions

  • Payment for your subscription invoice is due by the 30th day of the month

  • If the invoice is overdue, you'll receive a yellow warning

  • If the invoice is still not paid by the 20th day, a red warning message will appear

  • If the invoice hasn't been paid by the 48th day your account will be blocked

    • Please note: Existing guests will still be able to gain access to their room. Immediate payment will unblock the account.

  • If the invoice hasn't been paid by the end of the third month, your account will be terminated completely and you will lose all of your data.


  • All the payment on Goki is done via your Credit Card account, for more information check this article.

  • When there are more than one pending invoices, (related to one subscription), Goki shows both which are accessible via the dropdown on Gboard/ Accounting/ Overview/ Subscription card.

    • The total amount of them will be shown on top of the card.

AutoPay Invoices

Goki will let you store your valid credit card, so the invoices will be paid automatically using your default payment card.

  • To add/update card open Gboard > Overview > Your Cards section > Click on Settings button and add your card

  • We charge you automatically and send you a copy of your invoice.


  • Staff with accounting-manage permission will be able to call AutoPay.

If there is no card or a card with insufficient funds or an expired card or the default card is declined, the Autopay will be failed

  • So we will send you your invoice with an option to pay.

  • You will be notified to fix a declined card.

  • After fixing declined card or adding a new card, you can trigger Autopay.

  • If the autopay is done, the endpoint will try to charge the property's default card and mark the invoice as paid.


  • The due date is a date that the property should pay the invoice before it (not on the exact date).

  • In automatic invoices cases, the invoice will not be set as paid all the time, as it's possible that the card has insufficient funds or expired. So, you need to fix the issue and retry before the due date.

  • Invoices are sorted by "due date"

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