Freeze/Unfreeze E-Key From the Dashboard.

In this article, you will learn how to Freeze/Unfreeze E-Key from the Goki Dashboard.

Freeze E-Key

 

Note:

  • You can Freeze E-Key from the Goki Dashboard in case of specific situations when the staff member needs to limit access to the client.
  • To Freeze E-Key, the Reservation should be active.
  • When you Freeze E-Key the whole Reservation will be frozen.

 

Steps to Freeze E-Key:

  • Open Goki Dashboard.
  • Find Guest's profile from "Search" graph.
  • Press active Reservation's 3 dot option (more options).
  • Click on the "Freeze E-Key" button, so the Reservation will be limited and you can see the  "Snowflake" sign in front of the room.
  •  

freeze-ekey-from-the-dashboard.gif 

Steps to Unfreeze E-key:

  • Open Goki Dashboard.
  • Find Guest's profile from "Search" graph.
  • Press Frozen Reservation's 3 dot option (more options).
  • Click on the "Unfreeze E-Key" button, so the Reservation will be active again and the "Snowflake" sign in front of the room disappears.
     

unfreeze-ekey-from-the-dashboard.gif 

      

Note:

When we Freeze a lock, users should NOT see their common area lock - All keys will be frozen & it shows Freeze message title: "Limited Access" - sub: "Your reservation is frozen. Please ask staff for more information".

                

Congratulations! Now you know how to Freeze/Unfreeze E-Key from the Dashboard.