PINs & E-key
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      Freeze/Unfreeze E-Key From the Dashboard.

      In this article, you will learn how to Freeze/Unfreeze E-Key from the Goki Dashboard.

      Freeze E-Key

       

      Note:

      • You can Freeze E-Key from the Goki Dashboard in case of specific situations when the staff member needs to limit access to the client.
      • To Freeze E-Key, the Reservation should be active.
      • When you Freeze E-Key the whole Reservation will be frozen.

       

      Steps to Freeze E-Key:

      • Open Goki Dashboard.
      • Find Guest's profile from "Search" graph.
      • Press active Reservation's 3 dot option (more options).
      • Click on the "Freeze E-Key" button, so the Reservation will be limited and you can see the  "Snowflake" sign in front of the room.
      •  

      freeze-ekey-from-the-dashboard.gif 

      Steps to Unfreeze E-key:

      • Open Goki Dashboard.
      • Find Guest's profile from "Search" graph.
      • Press Frozen Reservation's 3 dot option (more options).
      • Click on the "Unfreeze E-Key" button, so the Reservation will be active again and the "Snowflake" sign in front of the room disappears.
         

      unfreeze-ekey-from-the-dashboard.gif 

            

      Note:

      When we Freeze a lock, users should NOT see their common area lock - All keys will be frozen & it shows Freeze message title: "Limited Access" - sub: "Your reservation is frozen. Please ask staff for more information".

                      

      Congratulations! Now you know how to Freeze/Unfreeze E-Key from the Dashboard.