How to Diagnose a Lock

In this article, you will run through how to diagnose problems with the lock. Lock diagnosis will help you to determine and fix problems that are affecting a Goki SmartLock.

What is SmartLock Diagnosis?

  

Lock diagnosis will help you to determine and fix problems that are affecting a Goki SmartLock. There could be a number of causes preventing regular operation of a SmartLock.

How to do SmartLock Diagnosis?

    

  1. Stand in front of the room that has issues.
  2. Keep your device near the lock.
  3. Open the Spaces app.
  4. Select the room you want to diagnose.
  5. Select the "3-dots" located in the top right corner. 
  6. Select "Diagnosis".
  7. Select the "Lock Diagnosis" button. 
  8. Allow the diagnosis to run & wait for steps to complete successfully.
  9. Follow prompts & answer questions.
       

lock-diagnosis.gif 

 

Note:

If there is an issue that could not be resolved, the SmartLock logs will be sent to Goki support.

  

Congratulations, you can now diagnose your Goki SmartLocks, find & resolve issues.