In this article, you will run through how to diagnose problems with the lock. Lock diagnosis will help you to determine and fix problems that are affecting a Goki SmartLock.
What is SmartLock Diagnosis?
Lock diagnosis will help you to determine and fix problems that are affecting a Goki SmartLock. There could be a number of causes preventing regular operation of a SmartLock.
How to do SmartLock Diagnosis?
- Stand in front of the room that has issues.
- Keep your device near the lock.
- Open the Spaces app.
- Select the room you want to diagnose.
- Select the "3-dots" located in the top right corner.
- Select "Diagnosis".
- Select the "Lock Diagnosis" button.
- Allow the diagnosis to run & wait for steps to complete successfully.
- Follow prompts & answer questions.
If there is an issue that could not be resolved, the SmartLock logs will be sent to Goki support.
Congratulations, you can now diagnose your Goki SmartLocks, find & resolve issues.