In What Situation Key Generation Will Fail & How Can We Recover

In this article, you learn what situation may cause a key generation to fail and how to recover it.

A Reservation Update Didn't Get to Goki

   

You can check the reservation on Goki by searching for its reservation code and check the status.

   

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Delay Between PMS and Goki

Sometimes it takes a few seconds and up to a minute for the updates to be sent to Goki and Goki generating the key using an algorithm.

 

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Key Generation Service is Down Temporarily

You can use the Dashboard to re-generate PIN or E-keys. If in the unlikely event of the key system being down for a while, we will send you 24HR Pins to get guests to their rooms. Here you can see the link for Pin Generation and Key Generation.

   

Congratulations, you have learned what may cause a key generation to fail and how to recover it.