Goki Release Notes
In What Situation Key Generation Will Fail & How Can We Recover
In this article, you learn what situation may cause a key generation to fail and how to recover it.
A Reservation Update Didn't Get to Goki
You can check the reservation on Goki by searching for its reservation code and check the status.
Delay Between PMS and Goki
Sometimes it takes a few seconds and up to a minute for the updates to be sent to Goki and Goki generating the key using an algorithm.
Key Generation Service is Down Temporarily
You can use the Dashboard to re-generate PIN or E-keys. If in the unlikely event of the key system being down for a while, we will send you 24HR Pins to get guests to their rooms. Here you can see the link for Pin Generation and Key Generation.
Congratulations, you have learned what may cause a key generation to fail and how to recover it.