Re-generate Guest PIN From Dashboard

In this article you will learn to re-generate a guest PIN from the Dashboard when the previously PIN is not working.

When the PIN is not working for the guest in the Goki app you can re-generate a new pin or e-mail it to this guest from the Dashboard. There are two options of re-generating new PIN;

  1. From the reservation card. 
  2. From the Guest profile.

Re-generate PIN From Reservation Card

  1. On The Dashboard left side menu select "Search". 
  2. Search the guest by reservation number or e-mail.
  3. Under the guest reservation card, besides "PIN", select the grey to generate icon. The guest will receive the new PIN e-mail.

 

regenerate-pin-from-the-reservation-card.gif 

Re-generate PIN From Guest Profile

 

1. On Dashboard left side toolbar, select "Search". 

2. Search the guest by reservation number or e-mail.

3. Open the guest profile, to the right of the reservation select the 3 dots. Scroll down and select "E-mail new pin". 

 

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Congratulations, you have learned how to re-generate a guest PIN from their reservation card and their guest profile.