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      Re-generate Guest PIN From Dashboard

      In this article you will learn to re-generate a guest PIN from the Dashboard when the previously PIN is not working.

      When the PIN is not working for the guest in the Goki app you can re-generate a new pin or e-mail it to this guest from the Dashboard. There are two options of re-generating new PIN;

      1. From the reservation card. 
      2. From the Guest profile.

      Re-generate PIN From Reservation Card

      1. On The Dashboard left side menu select "Search". 
      2. Search the guest by reservation number or e-mail.
      3. Under the guest reservation card, besides "PIN", select the grey to generate icon. The guest will receive the new PIN e-mail.

       

      regenerate-pin-from-the-reservation-card.gif 

      Re-generate PIN From Guest Profile

       

      1. On Dashboard left side toolbar, select "Search". 

      2. Search the guest by reservation number or e-mail.

      3. Open the guest profile, to the right of the reservation select the 3 dots. Scroll down and select "E-mail new pin". 

       

      regenerate-pin-from-the-traveler-profile.gif

       

      Congratulations, you have learned how to re-generate a guest PIN from their reservation card and their guest profile.