Shout-outs

In this article, you will learn how to use and send Shout-outs to communicate with your guests.

Shout-outs via Notification

  1. Guests with the Goki app installed will receive Shout-outs as notifications (read note).

  2. Guests without the Goki app installed will receive Shout-outs as an email. This way, ALL guests will receive the message, even if they are not using their phone as their E-key. 

Tip:

With Shout-outs, properties can communicate with their guests in one go. It's a great way to let guests know what's on, market an event or activities. 

 

Note:

As of January 2021 you can use the Autopilot feature to specify whether your Shoutout is sent by Email, Notification or Mailchimp e-mail.

 
How to Send Shout-outs

  1. Log-in to the Property Dashboard and select "Shout-Out" from the left bar menu.

  2. Select "Shout-out" to open the page,  "Share with" and complete a "Message" and then select "Shout-out". When the message is delivered you will see "Shout-Out sent successfully!"

  sent-a-shoutout.gif  

How to Target Your Shout-outs With Filter

 

You can filter Shout-outs by gender, check-in time & country. This helps you to target your Shout-outs to increase the rate of engagement.

For example, sending a welcome offer to a German guest (in German!) who just checked-in will get more traction than a Shout-out in English. 

  

target-the-audience.gif  

How to Target Your Shout-outs With History

 

We also show a history of the Shout-outs that have been sent so that you can see the effects of your marketing efforts. You are able to see all notifications by selecting "Show More".  

 

show-the-history-of-shoutouts.gif 

Congratulations, you have learned how to create and target Shout-outs to communicate with your guests.