In this article, you will learn how to use and send Shout-outs to communicate with your guests.
Shout-outs via Notification
Guests with the Goki app installed will receive Shout-outs as notifications (read note).
Guests without the Goki app installed will receive Shout-outs as an email. This way, ALL guests will receive the message, even if they are not using their phone as their E-key.
With Shout-outs, properties can communicate with their guests in one go. It's a great way to let guests know what's on, market an event or activities.
As of January 2021 you can use the Autopilot feature to specify whether your Shoutout is sent by Email, Notification or Mailchimp e-mail.
How to Send Shout-outs
Log-in to the Property Dashboard and select "Shout-Out" from the left bar menu.
Select "Shout-out" to open the page, "Share with" and complete a "Message" and then select "Shout-out". When the message is delivered you will see "Shout-Out sent successfully!"
How to Target Your Shout-outs With Filter
You can filter Shout-outs by gender, check-in time & country. This helps you to target your Shout-outs to increase the rate of engagement.
For example, sending a welcome offer to a German guest (in German!) who just checked-in will get more traction than a Shout-out in English.
How to Target Your Shout-outs With History
We also show a history of the Shout-outs that have been sent so that you can see the effects of your marketing efforts. You are able to see all notifications by selecting "Show More".
Congratulations, you have learned how to create and target Shout-outs to communicate with your guests.