In this article, we will go through how to use the backup key in an urgent situation to open the door.
Reasons for Locks Not Working
There are many reasons why a lock may not be working to list a few; flat battery, not programmed, incorrect date/time, hardware fault, etc.
To establish what the problem is & fix any problems you are required to run the 'Diagnosis' function. Here is an article on how to do it.
If you did the lock diagnosis and still have the issue contact the support team - firstname.lastname@example.org
Using the Key
In an urgent situation and after trying all if you still can't open the door you can use the key, just make sure you remember:
Keys are unique to each door, please label them when installing locks.
The handle MUST be on the door for the key to work. The cover plate of the handle which is branded with the Goki logo you can remove it with a suction cup.
Congratulations! You have learned how to use the backup key for an urgent situation!