Guest has not Received the PIN Email

In this article, you will learn potential reasons & solutions for when a PIN email has not been received by the guest.



Two most common reasons for a guest not receiving a PIN email is the email is sent in the spam folder and the guest has given an incorrect email. Kindly ask the guest to check their spam & check email details are correct before proceeding with the steps below.

Unknown Reason

If the PIN cannot be found there are several alternatives to locate or create a new PIN for the guest.

Solution 1: Find the guest's PIN on the Dashboard, and write it down for them.

Solution 2: Email a new PIN to the guest, from the Dashboard. 



Solution 3: Ask the guest to use the Goki app as an E-key.

Solution 4: Provide the guest with a 24-hour emergency PIN. This can be sent daily on your or your property's email.

Solution 5: Create a Custom PIN from the Chief app or Dashboard.



Solution 6: Create a Random PIN from the Chief app or Dashboard. You can see the article here.


Congratulations, you have learned how to assist guests with missing email PIN email and 6 alternatives to locate or create a new PIN.