1. Introduction
Akia is a Self-Driving Guest Journeys Train AI Agents that simplify your tech stack. The more you use Akia, the smarter she gets through supervised training. Akia is trained to build Mini Apps. She leverages best practices and learns from your preferences to cater for a continuous guest journey. Tedious tasks like classifying guests can now be done automatically. Define the guest traits you care about and let Akia handle the rest. Great for productivity, less so for tracking. Let Akia handle the admin work, making accurate reporting easier.
You can find more information about Akia integration here.
2. How to connect Akia With Goki
Go to Settings > Marketplace
Click on the Connect button on the HiJiffy card
Generate the Access Token
Copy the Access Token
Contact the Akia integration team and share the Access Token to finalise the integration process.
3. Possible Scenarios
Notes:
To connect Akia, it must also be integrated with your PMS.
In the Autopilot section, one of the following cards should be enabled:
Generate access when the reservation is checked in or
Generate access x hours before the reservation start date.
Variables available: roomPin, roomName, commonareaPIN and commonareaName.
If the PIN has been regenerated (due to a long PIN or room reassignment), guests can retrieve the PIN again through the message received.
In Akia, all messages can be customised as well as the time of delivery.
The logs related to the SMS should be checked in Akia.