Goki

Everything you need to know about managing a property using Goki

I manage/work at a property that uses Goki

Goki Dashboard (Desktop)

How to sign IN to Goki Dashboard, and recover the password.

Step 1 - Accessing to the Goki Dashboard

An overview of all sections and items you see on your Goki dashboard on your first log-in.

Step 2 - Goki Dashboard & Menu Explained

Start customizing the environment to make the guest management system yours.

Goki Dashboard - Make it yours

In order to use Goki, you must complete your property profiles and adjust the settings.

Step 3 - Complete Your Property Profile

Some Goki behaviours might be different based on your account type.

Step 4 - Account Types

Connect Goki to other systems including PMS, Mail providers, and more.

Step 5 - Connect to Other Systems

How to manage rooms & beds on Goki dashboard and connect them to your PMS.

Step 6 - Create Rooms & Beds on Goki Dashboard

Automate and customize your workflow and guest experience by Autopilot.

Step 7 - Autopilot

Invite your teammates, create groups, and set their permissions.

Step 8 - Invite Colleagues

Goki is trying to automate a very complicated process and give you the option to customize it.

Step 9 - Troubleshooting

Start Here (Getting started)

In this article, we're going through all the functions in the Common Areas section on the Goki dashboard.

Common Areas on Goki Dashboard

In this article, we will be going through PIN types and their functionalities on Goki Dashboard.

PINs on the Goki Dashboard

In this article, we will be going through rooms settings and how to manage them.

Rooms Settings

In this article, we will be going through room's PIN logs Settings

PIN Logs

Spaces

Settings - Basic information

Settings - Danger Zone

Learn how to generate reports for Guest's Data and reservations.

Reports - Download Guest's Data & Reservations

Settings which is needed to book your property via Goki

Settings - Customization

Settings

Push notifications to show up on guests' phones and stay in contact with them.

Notifications

Autopilot

With GokiAir, the guests can have shorter PINs that are easier to be remembered.

Shorter PINs for the room

In this article, we'll be going through the automation responsible for generating SmartKey and PIN for a reservation with changed access.

Change Access Automation

Users don't get the SMS

In this article, we'll be going through the automation responsible for generating SmartKey and PIN for a reservation.

Generate Access/Send PIN email/Schedule Automation

Create an Autopilot workflow

Notify guests about reservation Date Changes and generate revenue by Extend Stay.

Date Changes and Extend the Stay Email or Notification

In this article, we'll be covering the automation dedicated to sending automatically generated PINs to guests.

Reservation Assigned (Detected) Email or Notification

Communicate with guest by sending Shout-outs and ask them about their stay.

Shout-Outs & Sentiment Tracking

Set the web app link in the SMS with the integration with Twilio.

Have the web app link as a variable in the SMS template

With GokiAirs, the guests can use their reservation PIN on any common areas too.

Same Room PIN on Common Area - Via GokiAir

An overview of Guest Profile on Gboard and its different functionalities.

Guest Profiles & Functionalities

Batch upload reservations

Reservation Claimed by another Guest

In this article you will learn how to resend PIN email to the main guest or to the companion or any other email the guest has asked.

Resend PIN email

In this article you will learn how to manage reservations.

Reservation Drawer - Manage Reservations

In This article, we will be going through the steps how to download the PINs as a PDF file

Download all Reservation PINs

In this article we will be going through the Gboard Reservation system, Reservation drawers, Changelog, and all the coexisting features.

Reservations on Goki Dashboard

In this Article you will learn how to extend check-out time for the Guest.

Late check-out

Guests with booking.com email will receive the PIN email clearly.

Reservations from different domains (booking.com)

Reservations

Invite your teammates and let them access your Goki Dashboard and Spaces App.

Invite Team Members & Set permissions

Set what your team members can do or see in Goki Dashboard and Spaces App.

User Permissions

Teams

Subscription

Speak directly to the guests by sending messages to them.

Chat with the Guests (Goki Dashboard & Spaces App)

Messages

Communicate with the guests by sending any kind of notifications to them.

ShoutOuts

Shoutouts

You can create different activity types: paid, free, limited seats, repeating and more.

Activities

Fully detailed guide on how to work with Smart Locks, and how to use the Spaces App.

Goki Spaces (App)

An overview of the locks screen and its menu,  you can find this in the Spaces app when you connect a Goki device to the Room/Common Area.

Locks Screen and Menu

In this article, we'll be going through sign-up and creating a new hostel account from the Spaces Apps.

Spaces App - Introduction

In this article, we'll be going through Spaces App's Installation guide and login process.

Step 1 - Installing Spaces App

An overview of all sections and items you see on your Spaces App when you first log-in

Step 2 - Spaces App Sections & Menu Explained

In this article, we'll be going through Connecting a SmartLock to the room or common area, its prerequisites and requirements

Step 3 - Connect a Lock to Your Room or Common Area

In this article, we'll be going through Connecting a SmartLock to the Common Area, On its prerequisites and requirements

Step 4 - Connect a SmartLock to Common Area

In this article, we'll learn how to assign a common area to a room using the Gboard and the Spaces app.

Step 5 - Assigning Common Areas to a Room

Spaces App Notifications

In this article, we'll be going through what One-time PIN is, and how to generate it from the Spaces App.

Generate One-time PINs from the Spaces App

In this article, we'll be going through PIN Types: Admin PIN, One-Time-PIN, 4-Digit PIN, Random PIN and reservation PINs.

PIN Types

Get started with Spaces Apps

In this article, you will learn how to create a new space from The Spaces App.

Create a new Space (Room or Common Area)

In this article, we will be going through rooms settings and how to manage them on Space App.

Rooms Settings in Spaces

In this article, we'll be going through creating PINs for Common Areas.

Common Area PIN

In this article we will be going through the SmartLock features in Spaces App:  SmartLock Audit, Passage Mode, Adjust Time, etc.

SmartLock Features

Working with a SmartLock/SmartDisc

"This lock belongs to another property" message during installing the lock

Error code 31

Spaces App stops at 30% when connecting a new Goki Device

Troubleshooting

This article will explain you how to use the Goki App and how to get the most out of it.

The Goki App & WebApp

Goki App (Guest App)

In this article we will be going through Goki Check-in and various options & solutions Goki provides in form of autonomous check-in.

Goki Check-in Solution (Arrival App)

In this article we will cover group check in, how it's done, and the procedures.

Group Check-in

Arrival is an optional add-on that can help you achieve automated check-ins.

Arrival FAQ

Arrival & Pre-Check-in have some options to customize based on your process.

Customize Your Check-in Process

Detailed articles on Goki Check-in, and all the other co-existing components.

Arrival App (Self check-in)

In this article we will see how Goki tries to deliver the third-party webhooks 100 times for up to three days.

Optimize third-party webhooks logic

Automate sending an SMS from Goki with the help of TallBob

TallBob + Goki

Marketplace

With Mailgun integration, you can use your preferred address for sending emails to travellers and customize Goki email templates.

Mailgun + Goki

Bookboost offers a variety of solutions, that help with the leverage of your guest data and personalization of the whole customer journey.

Bookboost + Goki

Automate sending an SMS for PINs instead of email

Twilio + Goki

The Mailchimp integration within Goki Marketplace lets you customize your emails for a better communication with your guests.

Mailchimp + Goki

Communication

Automate key generation, check-in, and more with Shiji + Goki integration.

Shiji Enterprise + Goki

Automate key generation, check-in, and more with Booking Factory + Goki integration.

Booking Factory + Goki

Automate key generation, check-in, and more with Cloudbeds + Goki integration.

Cloudbeds + Goki

Automate key generation, check-in, and more with Counter + Goki integration.

Counter + Goki

Automate key generation, check-in, and more with GuestCentrix + Goki integration.

GuestCentrix + Goki

Automate key generation, check-in, and more with GuestLine + Goki integration.

GuestLine + Goki

Automate key generation, check-in, and more with GuestPoint + Goki integration.

GuestPoint + Goki

Automate key generation, check-in, and more with Hapi + Goki integration.

Hapi + Goki

Automate key generation, check-in, and more with Mews + Goki integration.

Mews + Goki

Automate key generation, check-in, and more with Preno + Goki integration.

Preno + Goki

Automate key generation, check-in, and more with Resly + Goki integration.

Resly + Goki

Automate key generation, check-in, and more with RMS + Goki integration.

RMS Cloud + Goki

Automate key generation, check-in, and more with Infoden (RMS) + Goki integration.