Table of contents
1. Introduction
Arrival is the Goki self-check in solution that enhances the check-in experience for your guests. This feature can be tailored to your property's needs by enabling or disabling it as required. Arrival can run on a tablet -Android or iOS - or guest's mobile phone (using QR code).
2. Enable the Arrival App
Go to Settings> Marketplace> Arrival Connect (The App is usually enabled by default).
3. Tablet and QR code
When Arrival is enabled, you can use one of the following options:
Tablet: Download the Arrival App and set up a tablet at your property to streamline the check-in process.
QR Code Check-In: If you're uncertain about setting up a tablet at your property, you can alternatively use a QR code for check-in. Scanning this QR code - using any QR code scanner - will redirect the guests to the browser version of the Arrival App so they can start the check-in process.
In order to get the QR Code follow these steps:
Go to Goki Dashboard > Settings > Marketplace.
Scroll down to the bottom of this section to find the "Check-in with QR Code" toggle>enable
Once "Check-in with QR Code" is toggled on, you can choose how frequently the QR code changes.
You can also download and print the QR Code.
4. Customize your Check-in Form
In the section "Customization", you will be able to enable/disable the following options:
Terms & Conditions: Add your Terms & Conditions to your web & Tablet Arrival. Your guest can accept by a tick or sign it by their names.
PMS Owing Checking: Use this feature to check owing and balance status. The check-in process will be terminated if owing is greater than zero on the PMS.
PMS Room Status Checking: Use this feature to check room status on PMS prior to check-in. The check-in process will be terminated if the room is not ready.
Capture ID image: Turn this on if you want to capture guests' images for ID documents such as passports or driver’s licenses.
Custom Check-in Form: Select the information you would like to ask from your guests at Arrival.
In this section, you will be able to customize your check-in form, as you can see below. All the information collected in this form will be stored in Goki (Reservation> View check-in information).
Note:
The order of the fields are fixed and cannot be changed.
If someone with an exemption or a child is checking in, the guest will have to speak to the property to check-in them in manually.
Companions can fill in all the information and add images or skip all of them.
Usually, the information collected via Arrival is sent to the PMS but there are exceptions.
Arrival has a timeout feature to ensure that subsequent users do not have access to previous users’ data if someone forgets to log out after completing the check-in.
To sign out Goki Arrival App >Arrival > Settings > Exit
Guests can use the "start over" button to update their information, it will get back to the first page after some time.
If the guests check-in before the guest check-in time, their PIN doesn’t work till the check-in time arrives.
On the other hand, in this situation, if the guests go through the tablet Arrival process before the property check-in time, they will see the activation time on the last screen message.