Table of contents
1. GokiAir doesn't detect the locks
GokiAir has the capability to detect locks within a range of 10 meters, taking into consideration the building's structural conditions. It should establish a connection with each lock within a maximum of 3 minutes. In the event that GokiAir does not detect any locks, please follow these steps:
Check the device: Ensure that the GokiAir device displays a blue light, indicating that it is functioning properly.
If the device shows a red light: This indicates that it is either not set up or not connected to the server. In such cases, you will need to disconnect and reconnect the GokiAir device.
Firewall considerations: If your network has a firewall in place, ensure that it is not blocking the connection to saas-gateways-socket.goki.travel:2999. Blocking this connection may result in a timeout error, preventing the GokiAir from establishing a successful connection.
Unlock the lock or enter a PIN: This action triggers the lock to communicate with the GokiAir device, increasing the likelihood of detection and resolving any potential connectivity issues.
2. GokiAir didn't generate the 4-digit PIN
If the GokiAir device fails to generate a 4-digit PIN for a reservation, please follow these steps:
Check the GokiAir device: Ensure that it does not display a red light. A red light indicates that the GokiAir device is not properly set up or connected to the server. If there is a red light, you will need to address the setup or connection issue before proceeding.
Blue light and long PIN generation: If the GokiAir device has a blue light but continues to generate a long PIN, it may be busy with another ongoing action or may have lost its connection temporarily. In such cases, you can try to regenerate the pin.
3. Error code - 69
If you encounter error code 69, it indicates that the gateway status is unknown. This can occur when the gateway is unable to find a WiFi connection. To address this issue, please follow these steps:
Ensure WiFi access: Verify that the gateway has access to a working WiFi network. Double-check the WiFi connection settings to ensure they are correct.
Move faulty GokiAir closer to a working one: If the GokiAir device displaying error code 69 is in close proximity to another functioning GokiAir device, try moving it closer to establish a better WiFi connection. Then, disconnect the faulty GokiAir and proceed with the setup process again.
Check GokiAir light status: After setting up the GokiAir device again, observe the light status. If it displays a blue light, it suggests that the issue lies with the WiFi network itself. You may need to troubleshoot the WiFi network or seek assistance from your network provider.
4. Common Area's PIN is not visible in the Check-in Email
GokiAir allows the system to generate a 4-digit PIN for the Room and Common Area, however, if the PINs are not the same or are not visible in the Check-in email, it's important to check the following:
Make sure the common area door is connected to a GokiAir.
Make sure you have a common area linked to the room from the dashboard/Spaces.
Make sure in the Spaces>common area details>customization>Reservation PINs toggle is on.
If the common area door is linked to the room and connected to GokiAir but still doesn't show up the same as the reservation PIN or isn't in the check-in email, please get in touch with Goki support - support@goki.travel
Important Note:
As a backup, please always create and set up a common area 4-digit shared PIN manually via Spaces App. In the case of a power or WiFi outage, this manually created PIN will be included and shared at check-in with the room PIN so the guest can enter the common areas without issues.