If a guest on the Goki app accidentally claims someone else's reservation by entering an incorrect confirmation number, email, or credentials, it can prevent the main guest from accessing their reservation and viewing their SmartKey in the Goki app.
To resolve this, you can remove the incorrect guest from the reservation:
Open the Reservation Drawer from the dashboard (Search for the reservation >> Click the confirmation number).
Click the bin icon in the guest section to delete the incorrect guest.
This will allow the correct guest to claim their booking by searching with the confirmation number or email in the Goki app.
Note:
The manual claim is possible even if the reservation was auto-claimed by itself.