Introduction
Shout-out is a great way of communicating with the guests, allowing you to share various types of information about your property, ongoing events, the local market, promotions, discounts, activities, and more.
By utilizing shout-outs, you can effectively target your desired audience and enhance engagement rates. These messages can be filtered based on check-in time, gender, user room(s), and country, enabling you to tailor your communication to specific groups.
You can assess the effectiveness of your notifications by accessing the "Show More" option, which displays all past shout-outs.
With this powerful feature, you have the ability to keep your guests informed, engaged, and excited about the offerings at your property.
2. Send Shout-Outs
Open your Goki Dashboard
Go to Shout-outs from the left bar menu
Target your audience, type the text you want to send, and click the Shout Out button.
3. Shout-Out Configuration
You can use the Autopilot feature to specify whether your Shoutout is sent by Email, Notification, or Mailchimp e-mail. Learn more about Autopilot here.
4. Shout-Out Limitations
Guests with the Goki App installed will receive ShoutOuts notifications only.
Guests without the Goki App installed will receive ShoutOuts as an email. This way, all guests will receive the message, even if they are not using the Goki App.
Users who turn off notifications from Goki App won't get Shout-Outs.
For Trial accounts: you can only send Shoutouts to white-listed emails.