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All CollectionsI manage/work at a property that uses GokiGoki Dashboard (Desktop)Autopilot
Shout-Outs & Sentiment Tracking
Shout-Outs & Sentiment Tracking

Communicate with guest by sending Shout-outs and ask them about their stay.

Updated over a month ago

Requirements

Only trial and approved properties have access to the autopilot feature (On the trial account, only the guests whose emails are added as white-listed will get the Goki emails).

Shout-Outs

Shout-out is a great way to communicate with the guests. It allows you to instantly share important updates, whether it's information about your property, upcoming events, local market highlights, special promotions, discounts, or available activities. This direct communication keeps your guests informed and enhances their overall experience. Learn More

You are able to customize the responsible Automation and decide if you want your shoutout to be sent by notifications or emails. Turn the following automation cards on:

  • When Shoutout is Created → Send email "New Shoutout", MailChimp email, and Send a Notification "New Shoutout"

Notes:

  1. Once this automation is on and you send a Shout-out, the notification will be sent to registered accounts that have the Goki App, which they can find in the Notification Section.
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  2. Guests who don't have the Goki app will receive it by email.

Caution:

  1. Users who Turn Off notifications from Goki App won't get Shout-Outs.

  2. Please note that this automation enables and customizes the Shoutout functionality. However, sending Shoutouts will still need to be done manually. See here.

Sentiment Tracking

You can boost your overall ratings and reviews by promptly checking in with guests about their room experience as soon as they arrive. The sentiment tracking message will be sent 6 hours after check-in.
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Note

Around 4 hours after check-out, travellers will get a "Property Review" notification.
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You can customize this notification. Additionally, a separate notification will be sent to you as a chat message on the Goki dashboard/Spaces App as soon as a traveller files a review! Turn the following automation card on to enable Sentiment Tracking:

  • When Sentiment Tracking is Required → Send Notification "Sentiment Tracking", and enter any text to be sent as the notification

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