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Notifications
Notifications

Push notifications to show up on guests' phones and stay in contact with them.

Updated over a month ago

Notifications are a great way to communicate directly with your users. With Goki, you can send various types of notifications to your guests—whether it’s to inform them about check-in, gather feedback, or invite them to extend their stay.

Notification Types:

  • "Reservation detected" Notification

  • “PIN generated” notification

  • "Sentiment tracking" notification

  • "Extend Stay" Notification

  • "Shout Out" Notification

Note

You can use the Autopilot feature to customize the way of sending notifications (by Email, Mobile Notification, or Mailchimp e-mail). More about Autopilot here.

  • "Reservation detected" notification will be sent when the reservation is created and detected by Goki & let the guests know about it.

    • You can write the text, e.g.:

      • "Happy to have you in property name"

      • "Thanks for booking hostel_name"

  • “PIN generated” notification will be sent when the reservation is checked in and the Access is generated and let the guests know about it.

    • You can write the text, e.g.:

      • "Your room "room_name" is ready! Enjoy your stay


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  • "Sentiment tracking" notification to get feedback about their stay. It will be sent after 6 hours of check-in with 3 emojis ("bad", "fine", "great") and will help you to track users' feedback.

    • You can write the text, e.g.:

      • "How's your stay?"

      • "Do you enjoy your property name"

      • "Hi user name, How is your room? Is there anything we can help you with?"


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    • Note

      • The feedback will be sent as a notification in chat messages on the Goki dashboard/Spaces App to you.
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  • "Extend Stay" Notification will ask guests to extend their stays before

    check-out time.
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    • Note

      • "Extend Stay" notification will be sent 16 hours before check-out time.
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    • Note

      • Once the guests get a notification they will be able to choose the number of nights.

      • Numbers will be passed through the chat and you can organize payment for them.

      • e.g.

        • Extend your stay! Hi GUEST NAME, You are checking out CHECK OUT TIME. Do you like to extend your stay with us?
          ​

  • "Shout Out" Notification will be sent to the guests once you create a shout-out. More about Shout-Outs

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