Each property has different needs. Autopilot lets you customize the workflow at your property and give flexibility in terms of communication with guests via emails and notifications and how SmartKeys and PINs are generated.
This feature is only available to the trial and approved accounts.
By default, you have below automation cards which are turned off when you start with Goki. You need to turn on the ones you need to generate a SmartKey or send a specific email:
When a reservation is assigned → Send email "reservation detected" and Send notification" reservation detected"- Learn More
When a Reservation is Checked in → Generate access - Learn More
When Access is Generated → Send email "PIN generated" - Learn More
When Access is Changed → Send "Access Changed" email - Learn More
When Extend Stay is Required → Send an "Extend stay" notification - Learn More
When the Reservation's Date is Changed → Send a "Date Changed" email - Learn More
When Sentiment Tracking is required → Send notification "Sentiment Tracking" - Learn More
When shoutout is created → Send a "New Shoutout" email and notification - Learn More
There's a variety of conditions you can add for each automation.
The idea is for you to be able to customize the Goki experience however you like it! So feel free to play around with the autopilot feature to learn more about it!
Disabling "Generate Access" automation will prevent Goki from generating PINs/SmartKey
For sending "PIN generated" email, "When a Reservation is Checked in → Generate access" automation should be on.
Here are the most common scenarios you need to enable at Autopilot. First, make sure you are at Settings > Autopilot then follow the below instructions.
1. Generate PIN on Check-ins
Once the reservation is changed to checked-in, generate SmartKey and PIN for the traveler. Turn these cards on:
When a reservation is checked in -> Generate access
When access is changed -> Send "access changed" email
The first automation will create SmartKeys and PINs. The second one will send an email when the PIN is generated or changed.
Additionally, you can use your own Check-in solution or Goki Kiosk to automate the process.
3. Generate Revenue by Extend Stay
Increase your revenue by asking Goki users to extend their stay via the Goki app. Turn these cards on:
When extend stay is required -> Send an "extend stay" notification
4. Notify Goki Users of Their Upcoming Trip
Send an email and a notification to Goki's existing customers if they have a reservation at your property (this will not send any email nor notification to none Goki users). Turn these cards on:
When a reservation is assigned -> Send a "reservation detected" email and notification
5. Communicate with Your Guests
You can decide if you want your shoutout to be sent by notifications or emails. Turn these cards on:
When shoutout is created -> Send "new shoutout" email and notification
6. Increase your Rating
Increase your overall rating and review by asking guests about their room as soon as they get to their rooms. Turn these cards on:
When sentiment tracking is required -> Send notification "sentiment tracking"
Customizing an Automation
You can turn on/off any of the automation cards you see on Autopilot. In addition, you can click on the cards to open them and change their logic. These actions are not recommended for basic users. Make sure you have read the Autopilot documents before changing them.
Trial Account limitations:
Only the guests whose emails are added in white-listed will get the Goki emails.