Each property has unique requirements. Autopilot allows you to tailor the workflow to suit your property's needs, providing flexibility in guest communication through emails and notifications, as well as in the generation of SmartKeys and PINs.
Note:
This feature is only available for the trial and approved accounts.
Automation Functionalities
By default, you have below automation cards which are turned off when you start with Goki. You need to turn on the ones you need to generate a SmartKey or send a specific email:
When a reservation is assigned → Send email "reservation detected" and Send notification" reservation detected"- Learn More
When a Reservation is Checked in → Generate access - Learn More
When Access is Generated → Send email "PIN generated" - Learn More
When Access is Changed → Send "Access Changed" email - Learn More
When Extend Stay is Required → Send an "Extend stay" notification - Learn More
When the Reservation's Date is Changed → Send a "Date Changed" email - Learn More
When Sentiment Tracking is required → Send notification "Sentiment Tracking" - Learn More
When a shoutout is created → Send a "New Shoutout" email and notification - Learn More
Note:
You can add a variety of conditions to each automation, allowing you to customize the Goki experience to your liking. Explore the Autopilot feature to experiment with different settings and find what works best for your property. Feel free to play around and discover all the possibilities!
Warning:
Disabling "Generate Access" automation will prevent Goki from generating PINs/SmartKey
For sending a "PIN generated" email, "When Access is Generated → Send email PIN Generated" automation should be on.
Property Scenarios
Here are the most common scenarios you need to enable at Autopilot. First, make sure you are at Settings > Autopilot then follow the below instructions.
1. Generate PIN on Check-ins
Once the reservation is changed to checked-in, generate SmartKey and PIN for the guest. Turn these cards on:
When a reservation is checked in > Generate access
When access is changed -> Send "access changed" email
The first automation will create SmartKeys and PINs. The second one will send an email when the PIN is generated or changed.
Additionally, you can use your own Check-in solution or Goki Check-in App to automate the process.
2. Generate Access Before Check-in
Once there is a designated time, which was chosen by the property, access will be generated, resulting in SmartKeys and PINs generated.
3. Generate Revenue by Extend Stay
Increase your revenue by asking Goki users to extend their stay via the Goki app. Turn these cards on:
When extended stay is required -> Send an "extend stay" notification
4. Notify Goki Users of Their Upcoming Trip
Send an email and a notification to Goki's customers if they have a reservation at your property (this will not send a notification to any non-Goki App users). Turn these cards on:
When a reservation is assigned -> Send a "reservation detected" email and notification
5. Communicate with Your Guests
You can decide if you want your shoutout sent by notifications or emails. Turn these cards on:
When a shoutout is created -> Send a "new shoutout" email and notification
6. Increase your Rating
Increase your overall rating and review by asking guests about their rooms as soon as they get to their rooms. Turn these cards on:
When sentiment tracking is required -> Send a notification "sentiment tracking"
Customizing an Automation
You can turn on/off any of the automation cards you see on Autopilot. In addition, you can click on the cards to open them and change their logic. These actions are not recommended for basic users. Make sure you have read the Autopilot documents before changing them.
Note:
Only the guests whose emails are added in white-listed will get the Goki emails.
The maximum of cards created is 10.