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Date Changes and Extend the Stay Email or Notification
Date Changes and Extend the Stay Email or Notification

Notify guests about reservation Date Changes and generate revenue by Extend Stay.

Updated over 3 months ago

Requirements:

This feature is only available to the trial and approved accounts.

1. Extend the Stay

You can increase your revenue by asking Goki users to extend their stay via the Goki app. The automation responsible for extending a guest's stay via the Goki app is typically a notification and messaging automation. With the help of it, 16 hours before check-out time, guests receive extended stay notifications.

Goki asks them how many nights they want to extend their stay for and passes it through chat messages so you can organize the payment. The automation responsible for extending stay is:

  • When "Extend stay" is required → Send notification "Extend stay."

Notes:

  • Extended stay can only be communicated via notifications and only for the Goki App users.

  • When you extend the stay, a new PIN/SmartKey is generated for the reservation, which will be sent via email for those extended dates if the automation related to changing access is on.

  • If the property is using GokiAir and reservation PINs are 4 digits the PIN will stay the same and will be extended with the reservation dates. You can find more about GokiAir here.

  • The extended-stay quote is visible for staff on the guest profile and message section. Staff with chat permission can edit the price manually & send it to the guests.

  • The Extend Stay quote is not visible for the guests as default, it will be shown for guests only after staffs send it to them.

  • The extended Stay feature is always activated by default and is visible in the Goki app. If the property wants to disable the option, they should contact Goki Support to deactivate it

2. Date Changes

Goki can send extended stay notifications before guests check out and notify them by email about date changes for confirmed or checked-in reservations.

Any changes you make in dates from PMS or the Goki dashboard for any existing reservation will be sent to the guests by the "Reservation is Updated" email.

You can enable this feature using the following Automation combination:

  • When the reservation's date is changed → Send the Email "Date Changed."

Note:

Date changes can be sent only by email.

Edit the Automation

Conditions and Values for Date Changed Email

Note:

There are no conditions and values for Extend Stay notifications while customizing Automation.

  • Segment ID → is/is not.
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    • Segment ID is defined in PMS. Segments can categorize users by defined rules for them.
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    • Once you copy the Segment ID from PMS and set the value as "is in"; Goki will send a Date Changed email to those segments' reservations.
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    • Once you copy Segment ID from PMS and set the value as "is not in"; Goki won't send a Date Changed email to those segments reservations.

Limitation

Not every PMS supports a Segment ID. Currently, only Mews users can customize their Automation card using Segment ID, other PMSes do not have it.

  • From Date → is equal to/is greater than/is less than/is greater than or equal to/is less than or equal to → Yesterday()/Today()/Tomorrow()/Select Date
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    • With this condition and values, you can set the dates/periods for those reservations which will receive the Date Changed email.
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  • Has Smart Lock → True/False
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    • Once you set True value with this condition, Goki will only send a Date Changed email for reservations with rooms with a lock.
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    • Once you set the False value, Goki will send a Date Changed email to those reservations with rooms which has no lock.

Trial Account limitations:

  • Only the guests whose emails are added in white-listed will get the Goki emails.

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