Reasons for SmartLocks not working
There are some reasons why a lock may not be working to list a few:
flat battery, not programmed, incorrect date/time, hardware fault, etc.
To establish what the problem is & fix any problems you are required to run the 'Diagnosis' function. Here is an article on how to do it.
If you did the lock diagnosis and still have the issue contact the support team - support@goki.travel
Using the Metal Key
In an urgent situation and after trying everything, if you still can't open the door you can use the metal key. Just make sure you remember:
Keys are unique to each door, please label them when installing SmartLocks.
There are 2 metal keys for each SmartLock.
The handle MUST be on the door for the key to work. The cover plate of the handle is branded with the Goki logo which you can remove with a suction cup.
Steps to open the lock with the Metal Key
Follow steps and check the Video below
Turn the metal key to 120 degrees
Make sure you are light with the KeyM
Move the handle up and down it will catch and open
Note
Make sure you are using the Key from the right box of the Smart Lock, as they are individual for each