Spaces app allows you to customize your Smart lock. You can enable and disable many features from there, control some features like keeping the door open for a predefined period of time, seeing who has accessed the room at what time, etc. You have the below features in the "Options". We have explained each feature in detail:
The Lock should be connected to the Room/Common Area.
You need to have "Rooms and common area doors" permissions.
You need to be close to the door with Bluetooth and Location on.
You need to engage the lock by touching the Lock pad.
All the listed SmartLock features below are accessible through the Spaces app within the options section of the SmartLock devices:
Open the Spaces app and select the required "Room"
Click on the '3 dots located in the top right-hand corner
The "Option" menu will open up different features available for your SmartLock devices
If an option exists in a Lock menu it means the lock supports that feature.
we hide options that are not supported.
You can easily see who has opened a door, via Spaces, at what time, and whether they were using a PIN, SmartLock, or a Goki tag. From there you can see:
PIN number used for opening the lock & at what time it was opened.
If the lock was opened by a guest using their phone.
If the lock was opened by a staff member using the Spaces app.
If the lock was opened by a Goki tag. (It's shown by the tag name so you'll know which tag was used for the lock).
You can sync the Lock audit by using the "sync" button on the top right corner of your screen. 'Syncing' lock audit will only refresh the list if anything is missing.
With "Passage mode" you can keep the SmartLock open for a period of time. For example, you can have your front door open during working hours. After the time period is finished the lock will automatically disengage.
You can also tap on the "OPENED" button & it will close the door during Passage Mode.
During passage mode, the lock will stay open after the first unlock, no matter by pin or guest app or Space app.
When the passage mode is on, SmartLocks with Passage Mode on, are labeled with a black box ◙ , and when it's off the label shows a lighter icon.
The "Open" label on the space app/lock detail is not live, so it means when we open the lock by the space app it shows "opened" & if we reopen the app it does not shows the current state ex "opened"
If the passage mode is enabled you can see its label in the common area list on the Gboard (If you hover on its label, you can see hours and days it is set on).
You should fill all fields, otherwise, you will get an error.
The lock will not open automatically, the staff needs to open it then it will remain unlocked.
With "Limit Access" you can restrict access to Common Areas that should not be accessed during certain hours with a smart key via apps.
For example: if you turn on the Limit Access option for a common area door for 7 AM - 9 AM, the lock will not engage during those hours.
This feature is optional only for Common Areas, not for the rooms, which are set as a common area.
Limit Access works only for SmartKey. Common area Shared PINs will work without any limit until you disable them.
You do not need to be close to the lock for this to be updated.
Time is a very important asset for Goki Smart Locks, because of every action: creating PINs, etc. It depends on the time, so if time is set in a different time zone or it's behind, you can adjust it.
If lock time is behind and no gateway is around, the reservation random PIN won't work unless time get adjusted via the Spaces app, however, the traveler is able to open the lock via SmartKey
Adjust time is done periodically automatically, in some cases, you might need to run an adjust time just to be sure!
You can enable Sound for the lock, So while touch-typing the PIN you can hear Beeping Sound.
Lock diagnosis will help you to determine and fix problems that are affecting a Goki SmartLock.
Space app will be able to diagnose lock problems such as:
Check lock status and resolve the problems if possible or tell you what to do.
Check the ownership of the lock if it is already taken mistakenly.
Check lock time and fix it if any problem exists.
Turn your lock screen on & then run lock diagnosis to see how it works
If you run it for the room lock you will see who is checked-in too & has an issue with their lock then you can fix it.
If you run it for the common area lock, you won't see who has access to this lock, but still, you are able to fix the issue if there were any.
If there is an issue that could not be resolved, You should send the SmartLock logs to Goki support.
If you want or need to Disconnect the lock from a Room, you can press the "Disconnect" button, Spaces App will ask you again to double-check and if you press the "Disconnect" button again, and then it will be disconnected.