There could be several reasons why a PIN may not work. Please see a few troubleshooting steps below.
1. It's before the check-in time set in your dashboard under basic information.
2. The PIN could be expired, e.g. if it is past the reservation check-out date and time.
3. The PIN wasn't used within 24 hours after Check-in Time. You will need to regenerate the new one.
4. Generally, PIN has 30-minute tolerance, so it might be expired around 30 minutes early or late.
5. The guest may be entering an incorrect PIN. Please check your lock audits in your Spaces app.
6. If you're using GokiAir and the PIN is not working for Common Area, please check if the room is online. If it's offline, no PIN is generated.
Follow these steps for an easy fix.
Adjust the time of the device via Spaces App
Run a device diagnosis via Spaces App
Regenerate PIN via Spaces App/ Gboard
Reset the Goki device and reconnect it
If none of the above fixes your issues, please contact our support team at support@goki.travel.