There could be several reasons why a PIN may not work. Please see a few troubleshooting steps below.

1. It's before the check-in time set in your dashboard under basic information.

2. The PIN could be expired e.g. if it is past the reservation check-out date and time.

3. The PIN wasn't used within 24 hours after it was generated. You will need to regenerate the new one.

4. The guest may be entering an incorrect PIN. Please check your lock audits in your Spaces app.


Follow these steps for an easy fix.

  • Adjust the time of the device via Spaces App

  • Run a device diagnosis via Spaces App

  • Regenerate PIN via Spaces App/ Gboard

  • Reset the Goki device and reconnect it

If none of the above fixes your issues, please reach out to our support team on support@goki.travel.

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