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Troubleshooting

Troubleshooting

Find possible causes and easy solutions to your problems.

Mariam G avatar Pikria Kereselidze avatar
12 articles in this collection
Written by Mariam G and Pikria Kereselidze

PIN does not work

Mariam G avatar
Written by Mariam G
Updated over a week ago

Reservation Claimed by another Guest

Mariam G avatar
Written by Mariam G
Updated over a week ago

Users don't get SMS

Mariam G avatar
Written by Mariam G
Updated over a week ago
Hardware

When the handle of the lock is broken

Pikria Kereselidze avatar
Written by Pikria Kereselidze
Updated over a week ago

A high pitch alarm sound occurs after entering the PIN

Pikria Kereselidze avatar
Written by Pikria Kereselidze
Updated over a week ago

The Locks screen goes green but doesn't open

Pikria Kereselidze avatar
Written by Pikria Kereselidze
Updated over a week ago

The Disc is not lightening up

Pikria Kereselidze avatar
Written by Pikria Kereselidze
Updated over a week ago

Reset Button not beeping

Pikria Kereselidze avatar
Written by Pikria Kereselidze
Updated over a week ago
Spaces App

"This lock belongs to another property" message during installing the lock

Mariam G avatar
Written by Mariam G
Updated over a week ago

Error code 31

Mariam G avatar
Written by Mariam G
Updated over a week ago
GokiAir

GokiAir Troubleshooting

Mariam G avatar
Written by Mariam G
Updated over a week ago

GokiAir finds no or only a few Devices

Pikria Kereselidze avatar
Written by Pikria Kereselidze
Updated over a week ago