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Counter + Goki
Counter + Goki

Automate key generation, check-in, and more with Counter + Goki integration.

Updated over a year ago

Now you can use your Counter property management system with Goki to automate some of your processes.

Note:

  • This feature is only available to the trial and approved accounts.

  • Only the guests whose emails are added in white-listed on the trial account will get the Goki emails.

Supported features

  1. Room mapping

  2. Automatic Key generation

  3. Goki Check-in

Connect Counter to Goki

  • Go to Settings > Marketplace

  • Click on the Enable button on the Counter card.

  • Copy the Access Token from Goki to Counter (you need to be logged in to Counter)

  • Paste the token to the Counter system and press the Add button.

    How to search for the Access Token from Goki:

How to insert the token from Counter:

NOTE: To unlock the feature of integrating Goki with Counter, you would need to upgrade your Counter account to Counter Plus. View more information from the Counter's side here

1. Room mapping

For Goki to understand which reservation belongs to which room, you need to map your Goki rooms/beds to Counter rooms/beds.

You have an option to do it manually or automatically, based on your installation process.

You can learn how to map rooms & beds here.
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​Here is how your room managing dashboard will look like from Counter
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2. Automatic Key generation

Whenever Counter sends up a reservation update that indicates the reservation is checked in, we generate a SmartKey as long as there is a SmartLock on the room.

  • Could you make sure Counter and Goki are connected?

  • Could you make sure your rooms & beds are mapped between Goki and Counter?

  • Now for every reservation created or updated in Counter, you will get a reservation on Goki

  • When you check the travellers in Counter on Gboard, you will see a PIN for the reservation (if you have a SmartLock installed on the room, otherwise, you see a green tick showing the user is checked in).

Counter Integration Limitation:

The counter only sends updates to Goki on these events:

  • creating a new reservation

  • changes on from/to dates

  • status

  • owing amount

  • master booker details

  • room

3. Goki Check-in

You can also use Goki Check-in to automate the check-in process and SmartKey/PIN generation. More here.

Counter Integration Limitation:

Goki Check-in will stop travellers if they have any owing by default. You can change this behaviour by disabling the "PMS Owing Checking" option from Settings > Marketplace > Goki Check-in (this option can still fail if Counter cannot check the traveller due to any other limitations).


​Notes:

The counter does not block the check-in process if the room is dirty, even if the room is marked dirty on the Counter.


The counter doesn't support using PMS check-in and check-out time, and the functionality "Use PMS reservation time" is not available for the Counter

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