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Reservations on Goki Dashboard
Reservations on Goki Dashboard

In this article we will be going through the Gboard Reservation system, Reservation drawers, Changelog, and all the coexisting features.

Updated over a month ago

By using the Reservations section of the Goki dashboard, you have comprehensive control over your reservations. This includes fully managing, editing, and adjusting reservation details directly within the dashboard. However, it is important to note that any changes you make in the Goki dashboard will not be reflected in your Property Management System (PMS). Despite this, all reservation updates and modifications made within your PMS will automatically be synchronized and displayed on the Goki dashboard.

1. How to Create a Reservation

All staff members can create reservations. Once a reservation is made, your property's autopilot system will respond accordingly. Rest assured, creating reservations on the Goki dashboard will not result in duplicate entries on your PMS.

  • In the text editor panel, type down the email or name or … of the reservation owner and click on the "Create" button.

  • Fill in the form, and ensure to create a confirmation number or press the "Generate Code Automatically" button and then click on save the reservation.

  • You've now created a reservation! Double-check the information to make sure it's all there!

Note

  • In the reservation information form, the email address is optional. However, it's not recommended to leave it empty as most of the automation depends on the guest's email.

2. Batch upload reservations

If your property has no PMS integration, staff can manually upload reservations. Goki allows your team to download a template, which they can fill out and then upload back to Goki.

Here you can find further information about how to do it.

3. Accessing the Reservation Drawer

You can see a brief history of a guest's past reservations, their basic info, and detailed changelogs on the current active reservation via reservation drawers. There are a couple of ways to access reservation drawers on the Goki Dashboard.

You can learn more about this feature here.

4. Reservations from different domains (booking.com)
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Since Booking.com does not fully support the Goki template and converts it to plain text, we provide a simple text template. This ensures that guests with Booking.com email addresses will receive their PIN information.

Note: During the check-in process, if the email is booking.com email, we do not prefill the input, instead, let the user type it in.

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