Ideally, people can easily remember the last four digits. So, Goki tries to generate a shorter (4digit) reservation PIN when SmartLock has access to the GokiAir.
Make sure the GokiAir is on.
Those autopilots need to be enabled:
In all cases, if the GokiAir isn't available, long random PINs will be generated.
Showing "idle" status doesn't mean that the GokiAir is active/online, it shows the last connection between GokiAir and SmartLock.
So, check the GokiAir is online and active if the short PIN is not generated
In case the guest doesn't have any other active reservation, we use their previous PIN for that Goki account in their next reservation (except for group reservations).
When reservation start and end date update, Goki always tries to update the existing short PIN instead of regenerating a new PIN. (No new PIN will be generated)
Short PINs are unique per owner (traveler or staff) on the whole property.
Consider that Goki SmartLocks can save up to 150 custom PINs.
Goki generates 4-digit PINs that are memorable, easy for the guest to use, and completely random. Due to security concerns, we do not support the random PIN generation of low-security PINs, such as 1111 or 1234.
If you have Common Area, guests can use the same Room PIN on it via GokiAir.