Now you can use the GuestLine property management system with Goki to automate your working processes.
Note
It's essential to set your time zone and currency correctly on the Settings page. Otherwise, you may not receive updates from GuestLine.
Trial Account limitations
Only the guests whose emails are added in white-listed will get the Goki emails.
Supported Features
Room Mapping.
Automate Key Generation.
Goki Check-in.
Connect GuestLine to Goki
To connect with GuestLine, you need to ask GuestLine to create an account.
They need to contact us and send: Site ID; Operator Code; Password,
After, we will connect GuestLine to your Goki Account and let you know
You can check Gboard > Settings > Marketplace > " GuestLine" card is connected to Goki.
Options
On GuestLine, you have below options to customize your experience:
Import Rooms & Beds: explained in the room mapping post.
1. Room mapping
For Goki to understand which reservation belongs to which room, you need to map your Goki rooms/beds to GuestLine rooms/beds.
You can do it manually or automatically, based on your installation process.
Automatically import rooms/beds from GuestLine.
Gboard > Settings > Marketplace > GuestLine > Import and connect
Manually create and map the rooms
Limitation
From GuestLine, we import and map only Rooms, Beds, and Dorms, not any other accommodations ( Apartments, villas, or ....)
2. Automatic Key generation
GuestLine sends reservations to Goki. Whenever GuestLine sends a reservation update that indicates the reservation is checked in, we generate a SmartKey as long as there is a SmartLock on the room.
Make sure GuestLine and Goki are connected.
Make sure your rooms & beds are mapped between Goki and GuestLine.
Now for every reservation created or updated in GuestLine, you will get a reservation on Goki.
When you check the travellers in GuestLine, on Gboard, you will see a PIN for the reservation (if you have a SmartLock installed on the room otherwise, you see a green tick showing the user is checked in)
GuestLine Integration Limitations
GuestLine only sends updates to Goki on these events: creating a new reservation, changes on from/to dates, status, and room.
3. Goki Check-in
You can also use Goki Check-in to automate the check-in process and SmartKey/PIN generation (You can learn about it here).
GuestLine Integration Limitations
Owing Limitation:
The Goki Arrival app will stop travellers if they have any owing by default. You can change this behaviour by using the Paymasters option as explained above or disabling the "PMS Owing Checking" option from Settings > Marketplace > Goki Check-in (this option will work if the room is ready)
Room Status Limitation:
Goki Check-in will stop travellers if the room assigned to this reservation is not marked inspected.
You can change this behaviour by disabling the "PMS Room Status Checking" toggle from Settings > Marketplace > Goki Check-in (this option can still fail if GuestLine cannot check the traveller in due to any other limitations)
Trial Account limitations:
Only the guests whose emails are added in white-listed will get the Goki emails.