Reservation Detected Email/Notification
Once the reservation is assigned to a guest (reservation is booked and confirmed), Goki can send a "Reservation Detected" email and notification to the guest.
The email contains a summary of the reservation's information, including the confirmation number, the booker's name, and more
Requirements:
This feature is only available to the trial and approved accounts.
You need to have the corresponding Autopilot permissions to access this section.
You can customize this automation using the following condition + function combo:
When a reservation is assigned → Send an email and notification "reservation detected"
Important Notes:
There may be 10-minute delay in receiving the Reservation detected email or Notification (Goki waits to see if there is any group booking)
"Reservation Detected" notification will be sent only to the registered users with the Goki app.
The booking number, check-in and check-out date, room name, and number of guests will be shown in the "reservation detected" email.
“Add to Goki”: It will let guest add this reservation to their Goki app.
“Open Goki” will launch a web app if the guests don’t have the Goki app / open the email on the desktop.
Once the guests get the Reservation Detected Email, if the Check-in is enabled on the property, they can click the "Check-in Now" button and go through the pre-check-in Process. - Check the previous picture. You can learn more about Goki Pre-Check-in from here.
Travellers will be encouraged to download the Goki app in the Reservation Detected email if they don't have it.
Once the guests create and confirm Goki's profile with the same email they used for booking; reservations will be claimed automatically. If they use a different email, they should find the reservations and claim the booking from the Goki app so that after check-in, SmartKey will be generated for them if generated access automation is on and the room has a lock.
Editing Automation Card
You can use Mailchimp's email template instead of Goki's reservation-detected email. Please take a look at the article for more info about Mailchimp.
Also, you can edit Goki's existing template for the reservation-detected email if you have Mailgun integration. Check the article for more info about Mailgun.
You can edit notifications for confirmed reservations for the users who are already using Goki App.
Conditions and Values
Segment ID → is/is not.
Segment ID is defined in PMS. Segments can categorize users by defined rules for them.
Once you copy the Segment ID from PMS and set the value IS, Goki will send a Reservation Detected email to those segment's reservations.
Once you copy the Segment ID from PMS and set value IS NOT, Goki won't send a Reservation Detected email to those segment's reservations
Limitation
Not every PMS supports a Segment ID. Currently, only Mews users can customize their Automation card using Segment ID; other PMSes do not have it.
From Date → is equal to/is greater than/is less than/is greater than or equal to/is less than or equal to → Yesterday()/Today()/Tomorrow()/Select Date.
With these conditions and values, you can set the dates/periods for those reservations that will receive the Reservation Detected/PIN email.
Has Smart Lock → True/False
Once you set the True value with this condition, Goki will send a Send email and notification after the reservation is created & Goki will detect if the assigned room has a lock.
Limitation:
Unapproved properties can't use Autopilot features.
Only the guests whose emails are added in white-listed on the trial account will get the Goki emails.