By default, all Goki emails and/or notifications are designed and send by Goki via your dashboard.

However, with our Mailchimp integration, you can customize this process and send some emails via Mailchimp instead if you want to use your own domain.

Besides customizing the autopilot emails/ notifications send through Goki to be sent directly from you instead, you will be able to use the Mailchimp integration for any kind of communication with your guests.

Note:

This feature is only available to trial and approved accounts.

Connect Mailchimp to Goki

Go to Settings → Marketplace → All apps
Click on the Connect button on the Mailchimp card
Log in to your Mailchimp account dashboard
You will need: Mandrill API Key
- In MailChimp: Click on your avatar → Account → Extras → API keys → Click on Create a Mandrill API Key button & follow the instructions
- Or in Mandrillapp → Settings → SMTP & API → Click on + New API Key button & follow the instructions
Copy Mandrill API Key to the API key box in Gboard, fill in the email address and Sender name:

Note:

Make sure your Domain, DKIM and SPF are verified & have tick icon in Mandrill setting > Sending - Domains (Click here to learn more)

Supported Features

Within the Autopilot section of your Goki Dashboard, you have different options to customize and automate guest communication.

Customize email templates: Create Mailchimp templates and use them for communication with guests.
Set sender email: Once updated, guests will receive emails from your email
Replace Goki Emails with Mailchimp Emails: Once you have created email templates, you can edit your Automations and set the new Mailchimp templates as your default emails

1. Customize Email Templates

You can create email templates from Mailchimp/Mandrill. Templates will be listed within the Goki dashboard Autopilot details when you select Mailchimp emails. You can choose between templates for different conditions, which are explained below in the following step.

Warning:

If you create a template in Mailchimp, you should send it to Mandrill. Once it is sent, the template will be listed in the Autopilot card while you are editing.
Email templates must be built on the "Classic Email Builder" instead of the default "New Email Builder." to push to Mandril.

2. Set Sender Email

While connecting Mailchimp to Goki, you must set a sender email. Please note that this email will be shown as a sender when sending emails to your guests.

Warning:

The sender's email should be verified on Mandrill.

3. Replace Goki Emails with Mailchimp Emails

You can use the Autopilot features to customize your emails using your newly created Mailchimp templates - learn more about Autopilot.

You will be able to replace the following Goki emails with your own Mailchimp email templates:

When a reservation is assigned → Send MailChimp email - learn more
When Access is Generated → Send MailChimp email - learn more
When Access is Changed → Send MailChimp email - learn more
When shoutout is created → Send MailChimp email - learn more

Note:

Once you have added your customized autopilot card and set mailchimp emails to be sent, please turn off the corresponding Goki autopilot card so you are not spamming your guests.

Mailchimp Email Variables

You can simply use these variables in your Mailchimp or Mandrill templates and the system will automatically replace these texts with the corresponding texts or numbers.

Check-in email:

reservationId
pmsNumber
roomPin
roomName
hostelName
firstName
bedName
fromDate
toDate
hostelRules
gatesPins // Array of objects (can be an empty array)
gateName
channelNumber
webAppUrl

Reservation Detected email:

hostelLogo
hostelName
Reservations // Array of objects:
  pmsNumber
  fromDate
  toDate
  nights
  roomType
  bedName
  adultCount
  childCount
  channelNumber
  webCheckInUrl (optional)

Update Reservation email:

hostelLogo
hostelName
pmsNumber
fromDate
toDate
nights
roomType
bedName
adultCount
childCount
channelNumber
webCheckInUrl (optional)

Shout-out:

hostelLogo
hostelName
message
travelerName

Note:

For having variables amount, go to your Mandrill setting > Sending Defaults > Merge Language, then choose Handlebars Lean more

Note:

You can use the guide on the Mailchimp website for writing the templates: https://mailchimp.com/developer/transactional/docs/templates-dynamic-content/#handlebars