By default, all Goki emails and/or notifications are designed and send by Goki via your dashboard.

However, with our Mailchimp integration, you can customize this process and send some emails via Mailchimp instead if you want to use your own domain.

Besides customizing the autopilot emails/ notifications send through Goki to be sent directly from you instead, you will be able to use the Mailchimp integration for any kind of communication with your guests.


Note:

This feature is only available to trial and approved accounts.


Connect Mailchimp to Goki

  • Go to Settings Marketplace → All apps

  • Click on the Connect button on the Mailchimp card

  • Log in to your Mailchimp account dashboard

  • You will need: Mandrill API Key

    • In MailChimp: Click on your avatar Account Extras → API keys → Click on Create a Mandrill API Key button & follow the instructions

    • Or in Mandrillapp Settings SMTP & API Click on + New API Key button & follow the instructions

  • Copy Mandrill API Key to the API key box in Gboard, fill in the email address and Sender name


Note:

Make sure your Domain, DKIM and SPF are verified & have tick icon in Mandrill setting > Sending - Domains (Click here to learn more)


Supported Features

Within the Autopilot section of your Goki Dashboard, you have different options to customize and automate guest communication.

  1. Customize email templates: Create Mailchimp templates and use them for communication with guests

  2. Set sender email: Once updated, guests will receive emails from your email

  3. Replace Goki Emails with Mailchimp Emails: Once you created email templates, you can edit your Automations and set the new mailchimp templates as your default emails

1. Customize Email Templates

You can create email templates from Mailchimp/Mandrill. Templates will be listed within the Gboard Autopilot details when you select Mailchimp emails. You are able to choose between templates for different conditions which are explained below in step


Warning:

If you create a template in Mailchimp you should send it to Mandrill. Once it is sent, the template will be listed in the Autopilot card while you are editing.


2. Set Sender Email

While connecting Mailchimp to Goki you will need to set a sender email. Please note that this email will be shown as a sender when sending emails to your guests.


Warning:

The sender's email should be verified on Mandrill.


3. Replace Goki Emails with Mailchimp Emails

You can use the Autopilot features to customize your emails using your newly created Mailchimp templates - learn more about Autopilot.

You will be able to replace the following Goki emails with your own Mailchimp email templates:

  • When a reservation is assigned → Send MailChimp email - learn more

  • When Access is Generated → Send MailChimp email - learn more

  • When Access is Changed → Send MailChimp email - learn more

  • When shoutout is created → Send MailChimp email - learn more


Note:

Once you have added your customized autopilot card and set mailchimp emails to be sent, please turn off the corresponding Goki autopilot card so you are not spamming your guests.


Mailchimp Email Variables

You can simply use these variables in your Mailchimp or Mandrill templates and the system will automatically replace these texts with the corresponding texts or numbers.

Check-in email:

roomPin
roomName
hostelName
firstName
bedName
hostelRules
gatesPins // Array of objects (can be an empty array):
gateName
pin


Reservation Detected email:

hostelLogo
hostelName
Reservations // Array of objects:
pmsNumber
fromDate
toDate
nights
roomType
adultCount
childCount
webCheckInUrl (optional)

Update Reservation email:

hostelLogo
hostelName
pmsNumber
fromDate
toDate
nights
roomType
adultCount
childCount
webCheckInUrl (optional)

Shout-out:

hostelLogo
hostelName
message
travelerName


Note:

For having variables amount, go to your Mandrill setting > Sending Defaults > Merge Language, then choose Handlebars Lean more


Examples

See below for some ideas on how you can use the Goki variables in your Mailchimp templates.


Shout out in Mailchimp using merge language

<img src="*|hostelLogo|* width="200" height="200"> --- (To show hostel Logo)

*|travelerName|* happy to have you at *|hostelName|*

*|message|*

Welcome email in Mandrill using Handlebars

Note:

If you want to create the template in Mandrill, you will need to write those in HTML format as code.

<img src="{{hostelLogo}}" width="200" height="200">

Welcome to Hostel Name: {{this.hostelName}}. Here is your check-in information:

{{#each reservations}}

PMS Number: {{this.pmsNumber}}<br>

From date: {{this.fromDate}} <br>

To Date: {{this.toDate}} <br>

Nights: {{this.nights}}<br>

Room Type: {{this.roomType}}<br>

Adult Count: {{this.adultCount}}<br>

Child Count: {{this.childCount}}<br>

WebCheckIn: {{this.webCheckInUrl}}

{{/each}}

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