By default, all Goki emails have default templates, and they are sent from Goki's support email via modifying Autopilot from the G-board.

However, with our Mailgun integration, you can use your preferred email address for sending emails to travelers and customize Goki email templates.

Email templates you can customize:

Check-in Email (PIN Email)
Confirmation Email (Reservation detected email)
Reservation updated emails

Connect Mailgun to Goki

Go to Settings → Marketplace → All apps
Click on the Connect button on the Mailgun card
Log in to your Mailgun account
You will need: HTTP webhook signing key
- In Mailgun: Mailgun dashboard page → API Keys → Copy HTTP webhook signing key
Paste Mandrill HTTP webhook signing key to the API key box in Gboard. You'll get the green tick for a successful connection
Choose the Domain and enter the Sender Email
Sender Name and Reply Email are optional. Once you choose and update them you won't be able to delete

Notes:

Make sure you have a valid Custom Domain and authorized email on Mailgun. You can have a custom domain only if you use Mailgun's Starter on Standard Plan.
It's not available to add Custom Domains for free plan users. You will be restricted from sending emails only to verified Authorized Recipients, which you should enter manually.

Replace Goki Emails with Mailgun Emails

You can use the Autopilot features to replace Goki emails with your customized Mailgun templates - learn more about Autopilot.

When a reservation is assigned → Send a Mailgun email - learn more
When Access is Generated → Send a Mailgun email - learn more
When Access is Changed → Send a Mailgun email - learn more
When the reservation's date is changed → Send a Mailgun email - learn more

Note:

You can enter the email's subject and choose a template for each Automation Card.

Create a Periodic

Use Mailgun to send customized emails to travelers. You can create periodic automation and manage to send emails/notifications to the reservations for specific days, weeks, or months.

Send emails/notifications daily, weekly or monthly

When you create a Periodic under the "When" condition, you can choose to send emails/notifications Daily for a specific time.
You are able to send Weekly notifications/emails for a specific day and time.
Also, you are able to send notifications/emails Monthly for a specific date and time.

Once you schedule your notifications/emails, you are able to customize conditions/values under the "Conditions" section, enter the subject name and choose Maigun templates from the dropdown under the "Then" section.

Customize Email Templates on Mailgun

Open Mailgun
Click the "Sending" button from the left bar menu
Choose "Templates", and you will be able to see all Goki email templates
Click the template name → "Settings" button → Edit

If you have edited templates from Mailgun but want to get back to Goki's template, you can overwrite it from Goki G-board.

Open Goki G-board → click "Settings" → and "Marketplace."
Click the "Connected" button on the Mailgun card → Customization → Overwrite

MailgunEmail VariablesCheck-in email:

reservationId
pmsNumber
roomPin
roomName
hostelName
firstName
bedName
fromDate
toDate
hostelRules
gatesPins // Array of objects (can be an empty array)
gateName
channelNumber
webAppUrl

Reservation Detected email:

hostelLogo
hostelName
Reservations // Array of objects:
  pmsNumber
  fromDate
  toDate
  nights
  roomType
  bedName
  adultCount
  childCount
  channelNumber
  webCheckInUrl (optional)

Update Reservation email:

hostelLogo
hostelName
pmsNumber
fromDate
toDate
nights
roomType
bedName
adultCount
childCount
channelNumber
webCheckInUrl (optional)

Shout-out:

hostelLogo
hostelName
message
travelerName