Skip to main content
All CollectionsI manage/work at a property that uses GokiGoki Dashboard (Desktop)Autopilot
Autopilot
Autopilot

Automate and customize your workflow and guest experience by Autopilot.

Updated over a year ago

Autopilot lets you customize the workflow at your property, how SmartKeys and PINs are generated and automate communications with the guests.

Requirements

  1. Only trial and approved properties can use Autopilot.

  2. On the trial account, you need to white-listed the email addresses.

Learn the Basics

Important Automation cards for Generating Access

Here are some Automation cards that are important to be turned on for access generation (Pins and SmartKey) and sending those PINs to the guests.

  • When a Reservation is Checked in → Generate access - Learn More.

This automation card is responsible for generating PIN and SmartKey after the reservation is checked in (manually from PMS or during Goki's self-check-in)

  • Hours/Minutes beforeOrLess reservation start date → Generate Access - Learn More

This automation card is responsible for generating PIN and SmartKey a few minutes/hours (chosen by property) from reservation.

  • When Access is Generated → Send email "PIN generated" - Learn More

This automation card is responsible for sending an already generated PIN to the main guest's reservation email.

  • When Access is Changed → Send "Access Changed" email - Learn More

This automation card is responsible for generating a new PIN and send to the guests if you change the room for the traveller when they are already checked in.
​
​

Once automation is created, you must ensure they are turned on to work.

There are a few automations which we have created by default, and you can create more if you are on the right paid plan.

  1. When a reservation is assigned → Send email "reservation detected" and Send notification" reservation detected"- Learn More

  2. When a Reservation is Checked in → Generate access - Learn More

  3. Hours/Minutes beforeOrLess reservation start date → Generate Access - Learn More

  4. When Access is Generated → Send email "PIN generated" - Learn More

  5. When Access is Changed → Send "Access Changed" email - Learn More

  6. When Extend Stay is Required → Send an "Extend stay" notification - Learn More

  7. When the Reservation's Date is Changed → Send a "Date Changed" email - Learn More

  8. When Sentiment Tracking is required → Send notification "Sentiment Tracking" - Learn More

  9. When shoutout is created → Send a "New Shoutout" email and notification - Learn More

Automation has four parts:

  • Trigger

  • Condition(s)

  • Action(s)

Trigger

There are two types of triggers:

  • Periodic: repeating a task every day, week or month (i.e. At 10:30 am, every day on Reservations). Learn More

  • event: when something happens in the system (i.e. reservation is checked in).

Condition(s)

Based on the entity which has triggered the automation, you have different conditions (s) to limit the actions. (i.e. At 10:30 am, every day on Reservations, From date is equal to Today)

You can have multiple conditions and need to make sure the conditions do not have contradictions.

Action(s)

Based on the trigger and your integrated Marketplace apps, you may have one or multiple actions such as emails, notifications and more. (i.e. At 10:30 am every day on Reservations, From date is equal to Today, Send Mailchimp email, welcome to the property.)

Notes:

  • There's a variety of conditions you can add for each automation.

  • The idea is for you to be able to customize the Goki experience however you like it! So feel free to play around with the autopilot feature to learn more about it!

Limitation

Only users with permission can access autopilot.

Did this answer your question?